Contents hide 1 KPI’s and Metrics how are they monitored 1.1 Mechanic faces dismissal for failing to meet KPIs 1.2 The mechanic was warned of poor performance prior to dismissal 1.3 Mechanic has his unfair dismissal case heard at the FWC 1.4 KPIs required mechanic to “prove innocence” or face dismissal 1.5 The mechanic was … Continue reading Dismissed for providing good customer service